Terms of service
TERMS OF SERVICE
Last updated: 4 September 2026
These Terms of Service govern your use of alderandco.online and purchases made from ALDER & CO.
Throughout these Terms, "we", "us" and "our" refer to ALDER & CO.
1. Seller Information
ALDER & CO
Operated by Christopher Trevor Mansfield
15 Penwald Court
Peakirk
Peterborough
PE6 7HD
United Kingdom
Email: service@alderandco.online
2. Online Store
By using our website or placing an order, you agree to these Terms.
You must provide accurate, complete and current information when placing an order.
You must not use our website for unlawful, fraudulent or abusive purposes.
3. Products
We make reasonable efforts to display product descriptions, specifications, images and colours accurately.
Appearance may vary slightly depending on screen settings, lighting or manufacturing tolerances.
Nothing in these Terms excludes your statutory right to receive goods that are of satisfactory quality, fit for purpose and as described.
4. Prices
Prices are displayed on the website before checkout.
Applicable delivery charges and other mandatory charges will be shown before the customer completes the purchase.
We may change prices at any time, but changes will not affect orders already accepted unless otherwise required by law.
5. Orders and Contract Formation
Submitting an order constitutes an offer to purchase.
We will send an electronic confirmation after an order is submitted.
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of suspected fraud, pricing errors, product unavailability or incorrect payment information.
If we cancel an order after payment has been taken, the relevant amount will be refunded.
6. Payment
Payment methods available at checkout may be provided by Shopify Payments or other third-party payment providers.
Payment must be successfully authorised before an order is fulfilled.
7. Delivery
Delivery options, estimated delivery times and charges will be displayed on the website or during checkout where applicable.
Unless another delivery period has been agreed with you, we will deliver goods without undue delay and within the period required by applicable UK consumer law.
Please ensure that your delivery address is complete and correct.
8. Returns, Cancellations and Refunds
Your cancellation, return and refund rights are explained in our Return and Refund Policy.
Nothing in these Terms limits or excludes rights available to consumers under applicable law.
9. Faulty Products
Goods supplied must comply with applicable UK consumer protection legislation.
If an item is faulty, damaged, not as described or otherwise fails to meet statutory requirements, please contact service@alderandco.online.
10. Intellectual Property
Unless otherwise stated, content on this website, including text, graphics, branding, photographs and website design, is owned by or licensed to ALDER & CO and is protected by applicable intellectual property laws.
You may not reproduce or commercially exploit our website content without permission except where permitted by law.
11. Third-Party Services
Our store may use or link to services operated by third parties, including payment providers, delivery providers and ecommerce technology providers.
Their services may be subject to their own terms and privacy policies.
12. Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or statutory consumer rights that cannot legally be excluded.
To the extent permitted by law, we are not responsible for losses that were not reasonably foreseeable when the contract was formed.
13. Changes
We may update these Terms from time to time.
The Terms applicable to an order will generally be those in force when the order is placed, subject to applicable law.
14. Governing Law
These Terms are governed by applicable laws of the United Kingdom.
Nothing in this section deprives consumers of mandatory protections available to them under applicable consumer law.
15. Contact
Questions concerning these Terms should be sent to:
ALDER & CO
15 Penwald Court
Peakirk
Peterborough
PE6 7HD
United Kingdom