Shipping policy
SHIPPING POLICY
Last updated: 4 September 2026
This Shipping Policy applies to orders placed through alderandco.online.
1. Order Processing
Orders are processed on business days, excluding weekends and public holidays.
Processing and dispatch times may vary depending on product availability, order volume and destination.
Estimated delivery information will be displayed on our website or communicated during the ordering process where applicable.
2. Delivery Times
Delivery estimates are estimates rather than guaranteed delivery dates unless we expressly agree otherwise.
Unless another delivery period has been agreed with you, orders will be delivered within the period required under applicable UK consumer law.
3. Shipping Charges
Applicable shipping charges will be shown before you complete your purchase.
4. Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error after placing an order, contact service@alderandco.online as soon as possible.
We cannot guarantee that an address can be changed once an order has been dispatched.
5. Tracking
Where tracking is available, tracking information will be provided after dispatch.
Tracking updates are provided by the relevant carrier and may occasionally be delayed.
6. Delayed Orders
If your order has not arrived within the expected timeframe, please contact:
We will investigate the shipment and provide reasonable assistance.
Nothing in this Shipping Policy limits your statutory rights in relation to late or failed delivery.
7. Lost or Damaged Parcels
If a parcel arrives damaged, or you believe it has been lost in transit, please contact us as soon as possible with your order number and relevant details.
Where appropriate, we will work with the delivery provider and provide a replacement or refund in accordance with applicable law.
8. International Orders
For orders delivered outside the United Kingdom, local taxes, customs duties or import charges may apply unless expressly stated otherwise during checkout.
Customers are responsible for charges lawfully imposed by the destination country where those charges are not collected by us at checkout.
9. Contact
ALDER & CO
15 Penwald Court
Peakirk
Peterborough
PE6 7HD
United Kingdom
Email: service@alderandco.online
Website: alderandco.online